Features

Agency Assist

Application Features

Development

  • Build with the CodeIgniter framework.
  • Fully AJAX based system.
  • User-friendly interface and interaction.
  • Neatly written and commented code.
  • Multilingual support.
  • Well documented.


Design & Interface

  • Neat and clean design.
  • Build with bootstrap CSS framework.
  • Fully responsive.
  • SCSS files were included.
  • User-friendly admin interface with a modern outlook.
  • Neat email template.
  • Authentication & Security


User login forgot password, and reset password options.

  • Reset password link sent to the user email.
  • User registration and activation.
  • The activation code will send to the user email.
  • User dashboard.
  • Totally secured system (SQL injection, XSS, CSRF).
  • User profile, change password, and update profile image.


Knowledge Base

  • List of articles separated by categories.
  • Manage articles and categories.
  • Articles and categories position ordering by drag and drop.
  • Search suggestions on search articles in frontend.
  • Filter articles on the admin side.
  • Option to vote articles in frontend.


FAQ

  • List of FAQs separated by categories.
  • Manage FAQs and categories.
  • FAQs and categories position ordering by drag and drop.
  • Filter FAQs on the admin side.


Tickets

  • List of tickets separated by categories.
  • Users can submit tickets.
  • Users can attach files with tickets.
  • Users can list and filter submitted tickets.
  • Users can view and reply to tickets.
  • Admin and Support Manager can assign tickets to Support Agents.
  • Drag and drop option for keep order of ticket categories.
  • Admin users can reply to tickets based on assigned tickets.
  • Option to update ticket status.


Users

  • Option to manage users in specific roles.
  • Option to block/unblock users from accessing the site.
  • User-based permissions, which gives special permission to admin users rather than role-based permission.


Settings

  • Site settings for updating site related information such as name, logo, and more.
  • Social media settings for updating social media links.
  • SEO settings for updating basic SEO information.
  • Role-based permission for allocating permission to a specific role.
  • App settings for basic app configuration.
  • Email settings and Email templates
  • Changelog


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